Shipping policy

Order Processing

Orders are released for fulfillment after payment confirmation. Most orders are submitted for fulfillment promptly, but payment verification, address issues, inventory availability, peak seasons, or public holidays may cause delays.

The estimated delivery dates displayed at checkout provide the most accurate estimate for your destination. Delivery times are estimates and are not guaranteed.

Shipping Rates and Delivery Times

We currently offer shipping within supported regions of the United States, the United Kingdom, France, Germany, Italy, and Spain.

Estimated delivery times are:

United States Standard Shipping: 3–5 business days
United States Express Shipping: approximately 2 business days
United Kingdom and European Standard Shipping: 3–5 business days
United Kingdom and European Express Shipping: 1–2 business days

Shipping rates are determined by the delivery destination, order value, and selected shipping method. Available shipping options, final charges, and estimated delivery dates are displayed at checkout.

Free Shipping

We offer free standard shipping on eligible orders of 79 or more in the customer’s local currency within supported delivery regions.

Express shipping is not included. Shipping availability and final rates are confirmed at checkout.

Delivery Restrictions

We currently ship only to regions available during checkout. Certain remote territories, military addresses, and other excluded destinations might not be eligible for delivery.

If no shipping method appears after entering your address, we are currently unable to deliver the order to that destination.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates might take some time to appear after the carrier receives the shipment.

Taxes, Duties and Other Charges

Orders are generally fulfilled using inventory located within the applicable destination market when available.

Applicable taxes and charges may vary depending on the destination. Any amounts collected by us will be displayed at checkout. Customers are responsible for any applicable duties, taxes, or charges not collected at checkout, where permitted by law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has been released for fulfillment. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Lost, Damaged or Incorrect Packages

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible with your order number and relevant photographs, where applicable.

We will review the issue and work with the fulfillment provider or carrier to arrange an appropriate resolution. Nothing in this policy limits any mandatory consumer rights or statutory remedies applicable in the customer’s country or region.

Email: service@vaisoeny.com
Phone: +86 18818995593

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